Service Center
Maintenance and service of power electronic devices
Sustainability and justification of investment in equipment of high value is achieved only through a regulated and comprehensive maintenance that ensures its functionality, maximum utilization and reaching a defined lifespan.
ENEL PS Service Center provides full maintenance services and repair of power electronic devices including preventive maintenance and incidental repair as well as the maintenance of all components:
- cooling systems
- generators
- UPS devices
- DC power systems / rectifiers, inverters, batteries / with defined on-site response time (Service Level Agreement - SLA)
ENEL PS Service Center has a high level of service capacity centralized in one place with a wide range of service partnerships and that includes a knowledge base developed through a highly specialized technical personnel structure, a wide range of specific diagnostic tools and equipment as well as carefully selected stock of spare parts.
REGIONAL COVERAGE
BELGRADE, NOVI SAD, KRAGUJEVAC, NIŠ, PODGORICA
- 30 SERVICE TECHNICIANS AND ENGINEERS
- 20 MOBILE ON-SITE SERVICE TEAMS
- highly specialized SERVICE TEAMS FOR UPS systems - HVAC systems - DEA – Data Center power supply systems and batteries
SERVICE BENEFITS DIRECTLY FROM PARTNERS
- Certified on-site service engineers
- Reliable advisor in terms of achieving optimal performance of your system
- Equipment purchase convenience – services and software in a single place
- The original and factory tested spare parts
- Firmware implementation on devices
- Comprehensive service adapted to your specific needs and budget
REGULAR SERVICE AND MAINTENANCE
- Flexible contract packages related to regular maintenance
- ‘Single point of contact’ for different types of equipment
- 24/7/365 availability for technical support and possibility to report failure
- Emergency services at your location
- Emergency delivery of spare parts and replacement devices
- Remote control of equipment
- Monitoring and performance optimization
- Help with planning and budgeting
- Different modalities of financing
SERVICE LEVEL AGREEMENT - SLA
- Defined response to emergency service - NBD, ND, 8GB, 4GB
- Extended warranty for most devices the company offers
- Preventive checks of devices according to the recommendation of the manufacturer
- Priority concerning the services and access to available spare parts
- Exclusive use of factory software and tools for proper service and maintenance
- Remote monitoring of the functioning of devices
- Extension of the lifespan of the product
‘CUSTOM-MADE’ CONTRACTS
- SLA +
- Installation and rental of replacement equipment
- Network analysis
- Defined processes and activities during repair
- Defined repair conditions
- Defined repair deadline
- Defined response time to emergency calls - 2h